| 
•
It is the policy of GameTablesUSA to keep your email
address, mailing address, and all personal information we
may receive about you completely private. We will never disclose
personal information about you to any third party other than
to process your order without first receiving your permission
or unless we are under legal obligation to do so.
•
If you have questions about privacy regarding our
site, please
email us at: contact@gametablesusa.com.
•
All of our suppliers hold to the strictest standards
of quality control, and all of our products carry manufacturer
warranties.
•
If by chance you receive a product which is defective,
the warranty information and service address will be clearly
marked on or in the package you receive. If you ever have
questions not answered by the manufacturer, please call us
at 1-888-859-7793 or email us at: contact@gametablesusa.com.
•
All games include curbside shipping within the continental
U.S (the lower 48 states) included in the purchase price.
•
Deliveries to locations in Hawaii and Alaska can be
obtained for an additional delivery charge. Please contact
us for a freight quote prior to placing your order.
•
We do not currently accept international orders.
•
The delivery person requires your assistance in unloading
your table, and leaves the table at the curbside.
•
Any additional services, such as two-man delivery,
inside delivery, lift-gate trucks, or pallet jacks are not
included in the price of the table.
•
The cost of these additional services vary from city
to city. They usually cost between $75.00 and $150.00 extra.
•
You may purchase these additional services directly
from the trucking company when they call you for an appointment.
•
All game tables are shipped with 100% insurance coverage
only if the below guidelines are followed:
•
Since freight shipments are quite different than UPS,
FedEx or
USPS shipments, we want to make sure that our customers understand
the shipping procedures to avoid surprises at the time of
delivery.
•
The trucking company will contact you to set up a
delivery appointment.
•
It will be a estimated time window of about 2-5 hours.
•
All deliveries occur Monday - Friday during regular
business
hours.
•
It is important to keep your scheduled appointment.
If you miss
the scheduled appointment, the driver will need to reschedule
the
delivery from the local terminal and they will charge you
a redelivery
charge.
•
Shipping is normally 10 - 15 business days on most
games and 20 - 25 business days for Murrey Pool Tables (they
are custom built). These shipping schedules are estimates
only.
•
Once the Truck Reaches Your Delivery Address?
The item will be delivered from the rear of the truck at your
address. You will be required to accept and remove the merchandise
from the rear of the truck. The freight company will NOT take
it inside.
•
Because oversized items are heavy and often difficult
to handle, we strongly recommend that you have help available
to remove the product from the truck and move it to its final
location.
•
Before you sign for the delivery, it is important to inspect
the packaging for any potential damage that may have occurred
while in transit. Please keep in mind that it is normal for
the packaging to show some wear.
•
Please inspect your shipment once the table arrives.
If there is any visible damage or if any cartons are missing
refuse delivery and contact us immediately. We will immediately
arrange a new table to be shipped to you. Any damages must
be reported to GameTablesUSA within 5 days of receipt of goods.
•
If you take claim of the table, you the customer are
responsible for all return shipping charges.
•
If any minor damage has occured that you believe can
be replaced with parts, note damage on delivery receipt and
accept table.
•
If you are unable to fully inspect entire contents
upon delivery, you must write "SUBJECT TO
FURTHER INSPECTION" on delivery receipt.
This insures we are able to file a proper concelled damage
claim with the carrier.
•
If the driver does not allow you to sign the delivery receipt
in the above mentioned procedures, refuse delivery and call
us.
• Deliveries
that are signed free and clear of damages will be the receipient's
responsibility, no exceptions.
SHIPPING OPTIONS
AND THEIR DESCRIPTION:
Standard Curbside
Delivery:
With curbside shipping, the freight company is not responsible
for carrying the product into the building, unloading the
package from the truck, or assembling your purchase. For heavier
items, we strongly recommend you have the appropriate assistance
available at the time of delivery. The freight company will
notify you by phone to schedule a delivery date and time window.
Typically, there will be a four-hour timeframe for the delivery
and someone must be home for the item to be delivered.
Lift Gate Service:
Lift gate services adds a lift gate to assist in unloading
the product from the truck. Driver is not required to carry
the product into your garage or home, nor assemble the product.
You should have appropriate resources on location for assisting
with getting the product into your home or business.
Inside Delivery and Setup:
The delivery company will deliver the product to your home
or business, unload, carry into the building (up or down two
flights of stairs max), set up the product, and remove all
debris after assembly. Should the product you are looking
at not have this option, you can contact us at 866-396-5383
for a custom quote on this or anything else that you might
need.
•
If you wish to cancel your order BEFORE shipment, GameTablesUSA
will gladly provide a full store credit, refund the total
amount by company check minus 3% of the total order, or credit
the amount directly to your card minus 6% of the total order.
•
If you wish to cancel your order AFTER shipment, the
customer must return all product at their own expense to receive
a full store credit, refund by company check minus 3%, or
credit to the charge card minus 6% for the purchase price.
Actual shipping charges from the original purchase will be
deducted from the refund or credit as well.
•
Please note: All Murrey pool tables and customized
pool tables are non-cancelable after 72 hours of the order
being placed and are non-returnable and non-refundable.
•
If you are not completely satisfied with your order
you may return it within ten days for a refund or exchange,
provided that:
1) Customer must request via email and
receive prior approval for a return authorization number from
GameTablesUSA. To request a return authorization number, please
send a request by email to:
contact@gametablesusa.com
2) Products are still in their original box
and packing.
3) All returns must be in original condition,
including packaging,
documentation, warranty cards, manuals and accessories. Pool
cues
must be unused and un-chalked.
4) Original shipping and handling charges
are not refundable. Actual
shipping cost will be deducted from refund for all orders
that offer
free shipping. Please keep in mind that shipping costs can
be very expensive (usually between $125 and $400 each way)
for large items
such as game tables that must be shipped via freight truck
and in
some cases it costs more to return an item than to keep it.
5) Customer is responsible for costs and
arrangements for shipping
and proof of delivery on all returns. Please retain tracking
information
from the shipper until you have been credited. We highly recommend
using a reputable carrier capable of providing proof of delivery
and insurance as the game must be received in new condition.
6) A 25% restocking fee will be deducted
from refund for all returned,
non-defective merchandise.
•
Any orders that are refused upon delivery, undeliverable,
or cancelled
after being shipped will be subject to the above return policy.
•
If you have any questions about our policy please email
us at: contact@gametablesusa.com
|
